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Associate Practice Administrator (Bastrop)

Responsibilities:

LEADERSHIP:

  • Collaborate with Practice Administrators and organizational leadership, to assist in the on-boarding, compensation and performance management of employees through coaching, mentoring and career development.
  • Meet with clinical operations team and clinic staff as required to discuss issues, policies and procedures, and staff development
  • Conduct staff meetings, maintain open communication, and encourage teamwork for all staff
  • Collaborate with others to provide appropriate training and education to staff
  • Responsible for creating a culture of quality customer service and be an advocate for patients

OPERATIONS:

  • Expected to work with organizational leadership, on a daily basis, to problem solve and manage the clinical site including but not limited to the management of supplies, ordering and storage, communication with vendors, maintenance, repair, and annual inspection of equipment
  • Coordinate with Practice Administrators and organizational leadership to oversee management of the patient satisfaction program, patient complaint process, compliance program, and quality improvement program for clinics assigned and report as directed
  • Consult with clinical operations team to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs
  • Coordinate with Practice Administrators and organizational leadership to oversee management of the patient satisfaction program, patient complaint process, compliance program, and quality improvement program for clinics assigned and report as directed
  • Consult with clinical operations team to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs

COMPLIANCE:

    • Complete ownership of NextGen (both EPM and EMR), including but not limited to designated Superuser status and providing last line of support before escalating problems to the appropriate level
    • Prepare status reports as directed to update the status and implementation plans of programs, services, and quality initiatives
    • Coordinate with Practice Administrators and organizational leadership to oversee maintenance of OSHA regulations and CLIA compliance
  • Coordinate with Practice Administrators and organizational leadership to oversee monthly reporting for programs (VFC, family planning, etc.)

AIDET-LOC:

  • Staff Members and Directors shall deal with patients, providers, colleagues, and other internal and external LSCC contacts honestly, professionally and with empathy, following the principles ofAIDET (Skill at a Glance)and theLanguage of Caring Overview (Staff). Staff Members and Directors shall demonstrate honesty and integrity in all LSCC business activities and work scheduling
  • Following the principles of AIDET and Language of Caring, Staff Members and Directors are expected to treat one another with respect and courtesy, understanding that each Staff Member and Director has special talents and capabilities necessary to fulfill LSCC s Mission, Vision, and Values.
    • Principles of AIDET (Acknowledge, Introduction, Duration, Explanation and Thank You) at all times with patients, colleagues, visitors and leadership
  • The Language of Caring skills apply to all of us, whether we serve patients and families directly, or we serve the people who do our internal customers.
  • Also, the Language of Caring skills are versatile life skills that enhance communication and strengthen relationships beyond the workplace with friends and family. Employees immediately use these skills outside of work and appreciate their power to help them personally.

Perform other related duties as necessary or required which may be assigned or delegated, and which may include provision of direct patient care based upon credentials.

Qualifications

REQUIRED EXPERIENCE, EDUCATION, AND LICENSE:

  • Bachelor s degree in any of the following, Healthcare Administration, Business Administration or Public Health is required

PREFERRED EXPERIENCE, EDUCATION, AND LICENSE:

  • Master s degree in Healthcare Administration, Business Administration or Public Health is strongly preferred
  • Prefer a minimum of one (1) to three (3) years of practice management experience; however, sufficient education can be substituted
  • Formal training and/or experience in billing and coding
  • Previous leadership, management experience
  • Proficiency with EMR system
  • Bilingual English/Spanish language skills are a definite plus


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