Customer Service Operator
Bastrop, TX Bastrop, TX Full-time Full-time $16 an hour $16 an hour 2 days ago 2 days ago 2 days ago
Job Description:
Operates, receives and routes calls using a telephone and performs associated clerical work utilizing information systems for data retrieval.
Greets and assists callers, determines the nature of callers' business and connects the call to appropriate staff.
May serve as back up personnel to client reception area desks.
Operates a telephone to connect calls to appropriate staff.
Makes a good first impression to customers by being responsive, friendly, professional and helpful.
Performs clerical work associated with calls such as using an online directory and intranet web pages.
Greets and assists callers, determines the nature of callers' business and provides appropriate information.
Listens to customer and follows procedures set forth in handling customer concerns and/or complaints.
Contacts service providers and repair personnel to report and resolve equipment trouble and service difficulties.
Responds to a high volume of calls and interactions with employees.
Provides support to employees for end-user voicemail password resets and conference call bridge set-up requests.
Logs calls regarding these issues and actions taken into incident tracking system.
Works in a team setting, sharing information and assisting others with calls.
Trains new staff and temporary workers on departmental operations and procedures.
In the event of an emergency situation, may assist in coordination of building evacuation, staff notification or various other support duties.
May act as backup administrator and perform data entry for LCRA tool and LCRA's customer contact database (Pipeline).
Participates in cross-training activities, cross-departmental sharing of knowledge and, when appropriate, cross-departmental developmental assignments.
Shares knowledge and expertise with others, developing a pipeline of possible successors.
Learns from others in different roles and different departments to expand knowledge.
This general overview only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position.
Employees will be required to follow any other job-related instruction and to perform any other job-related duties requested by supervisor or management.
Minimum
Qualifications:
One or more years of experience in providing customer service and answering a multi-line telephone.
Knowledge, Skills and Abilities:
Knowledge of client departments and subject matter experts Skill in verbal and written communication.
Skill in operating a multiline telephone Skill in providing customer service Intermediate skill level in office productivity applications (such as email, word processing, spreadsheets, etc.
) Ability to work in a team environment Work Environment:
Work hours are spent in an office environment.
Work is confined to a particular work space which requires relief to leave.
Physical Demands:
Work involves frequent finger/hand manipulation in using a keyboard, mouse and multi-line telephone Job Type:
Full-time Pay:
$16.
00 per hour Shift:
Day shift Work setting:
In-person Ability to commute/relocate:
Bastrop, TX:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person Minimum
Qualifications:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description:
Operates, receives and routes calls using a telephone and performs associated clerical work utilizing information systems for data retrieval.
Greets and assists callers, determines the nature of callers' business and connects the call to appropriate staff.
May serve as back up personnel to client reception area desks.
Operates a telephone to connect calls to appropriate staff.
Makes a good first impression to customers by being responsive, friendly, professional and helpful.
Performs clerical work associated with calls such as using an online directory and intranet web pages.
Greets and assists callers, determines the nature of callers' business and provides appropriate information.
Listens to customer and follows procedures set forth in handling customer concerns and/or complaints.
Contacts service providers and repair personnel to report and resolve equipment trouble and service difficulties.
Responds to a high volume of calls and interactions with employees.
Provides support to employees for end-user voicemail password resets and conference call bridge set-up requests.
Logs calls regarding these issues and actions taken into incident tracking system.
Works in a team setting, sharing information and assisting others with calls.
Trains new staff and temporary workers on departmental operations and procedures.
In the event of an emergency situation, may assist in coordination of building evacuation, staff notification or various other support duties.
May act as backup administrator and perform data entry for LCRA tool and LCRA's customer contact database (Pipeline).
Participates in cross-training activities, cross-departmental sharing of knowledge and, when appropriate, cross-departmental developmental assignments.
Shares knowledge and expertise with others, developing a pipeline of possible successors.
Learns from others in different roles and different departments to expand knowledge.
This general overview only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position.
Employees will be required to follow any other job-related instruction and to perform any other job-related duties requested by supervisor or management.
Minimum
Qualifications:
One or more years of experience in providing customer service and answering a multi-line telephone.
Knowledge, Skills and Abilities:
Knowledge of client departments and subject matter experts Skill in verbal and written communication.
Skill in operating a multiline telephone Skill in providing customer service Intermediate skill level in office productivity applications (such as email, word processing, spreadsheets, etc.
) Ability to work in a team environment Work Environment:
Work hours are spent in an office environment.
Work is confined to a particular work space which requires relief to leave.
Physical Demands:
Work involves frequent finger/hand manipulation in using a keyboard, mouse and multi-line telephone Job Type:
Full-time Pay:
$16.
00 per hour Shift:
Day shift Work setting:
In-person Ability to commute/relocate:
Bastrop, TX:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person Minimum
Qualifications:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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